This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Trying to telephone Urology

Posted By seb40

"Trying to telephone Urology"

About: Glasgow Royal Infirmary / Urology( Ward 70)

(as the patient),

I received a letter asking me to confirm if I still wanted an appointment and to call within a 2 week period Mon-Thurs between 9-12. Despite making scores of calls during this period, I have been unable to make contact with the department by phone. The two lines are either engaged or ring out. I have written to the department, having the letter signed for on arrival, anxious to ensure they know I wish to be given an appointment. In turn I have been sent another letter warning me I will be removed from the waiting list if I do not call in within the given times.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 20/07/2016 at 14:31
Published on Care Opinion at 14:56

Dear seb40

Thank you for taking the time to post on Patient Opinion. I am sorry to read that despite following the guidance that you have been given, you were unable to get through to Urology department. I understand this would have been frustrating and then to receive a follow up letter, again asking you to call and if you did not call then you would be removed from the waiting list.

I would like to provide you with answers to the issues that you have raised here. So that I can look into this further for you, would you be able to send some personal details to Lisa.Ramsay@ggc.scot.nhs.uk. I will share your feedback with the Urology service.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k