"Admission to A and E resuscitation department"

About: Queen Elizabeth Hospital / Cardiology West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Just got home after a 999 trip to QE Hospital A&E where I spent afternoon & evening in resuscitation connected to the usual cardiac monitors & ECG machine after an unpleasant cardiac 'event': -( All was well eventually, so allowed home for good behaviour! Many thanks to the 999 ambulance crew who were amazing along with all the fantastic nursing & medical staff at our Queen Elizabeth Hospital here in Birmingham. We should be so proud of our NHS here in UK, despite problems of finances & waiting times.

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Response from Nicky Beecher, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Thank you for taking the time to feedback about your recent experience in the Emergency Department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that all the staff involved in your care provided you with such a positive experience.

Your kind words have been forwarded to relevant senior staff who will share them with their team members. Feedback like this is greatly appreciated.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Col H,

Thank you for your feedback and I hope you are making a good recovery, where possible we try to share feedback with our staff. If you would like me to share your feedback with the attending ambulance crew, I would be grateful if you would consider contacting the Patient Experience Team at email pals@wmas.nhs.uk or telephone number 01384 26366.

kindest regards


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