About: Good Hope Hospital

My wife had been suffering from very high heart rate and fibrillation.

A consultant prescribed medication to clear up the fibrillation, but the very high heart rate continued.

She became extremely tired and so unwell that I took her to A & E early one morning.

She was seen , initially by a doctor, and then referred to a specialist Cardiology nurse who performed a D C cardioversion . Under the additional care of a doctor this involved stopping and restarting the heart and restoring normal pace and rhythm.

My wife and I were greatly impressed and thankful for the care and attention she received.

Also worth mentioning was the professional way the specialist nurse spoke to and instructed two young medical students,who were seeing the procedure for the first time.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Mr Rogers

Thank you so much for your kind comments about the treatment received recently by your wife at Good Hope Hospital, by the Emergency Department Team and Cardiology Specialist Nurse.

I am so pleased to read that both you and your wife were impressed and thankful for the care and attention she received.

I will ensure that your feedback is highlighted to both the Emergency Department and Cardiology Matrons, as well as the Clinical Directors for both services who will be so pleased to read your feedback and ensure it is communicated effectively to their respective teams, who all work extremely hard to care for our patients under difficult pressures but do so in a calm, professional way.

I hope this is acceptable and once again thank you for taking the time to provide your feedback it is extremely valuable to us.

My kind regards to your wife for her continued recovery.

Best wishes

Marie Helebert

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