"Well respected but a long wait"

About: BPAS Richmond CC/Clinic

I visited BPAS Richmond for a surgical termination following CVS confirming a featal abnormality. I was worried and scared about people judging me-because I'm young. I have a daughter of 18months, myself and my partner own our own home and we were devastated with the news our baby had an abnormality. I felt honoured to not have to be in a waiting room where people were having unwanted pregnancies terminated, I was not in this catagory and aborting my baby was the last thing I wanted to be doing. I was seen quickly for my blood pressure and weight to be taken. But then had to wait a further 2 hours to be seen by a nurse. They then said I needed tablets to soften my cervix. This led to me having to wait for another 3 hours. This elongated the day unnecessarily and if I'd have been given those tablets upon my arrival at 8AM I could of had the procedure 11 instead of 210 when I finally did go down to theatre. The nurses were respectful and kind to me. My criticism is that I could hear the nurses talking to other patients in a "private room", I did tell them and they said they weren't aware. Once upstairs- I could still hear confidential information being discussed. One of the nurses had a baby born in the family that morning- whilst I'm pleased for her, I didn't want to hear those discussions. I also heard a dad speaking to a nurse about getting the "tissue" back and how to "contact a funeral director" but that "BPAS could look after the tissue for up to 3 months". I do express how kind everyone was and I felt fully respected that I was only there because of an abnormality. Confidentiality needs looking into and the managers need to reassess their waiting times/ waiting process.

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Response from BPAS Richmond CC/Clinic

Thank you for taking the time to post your comments, your feedback is extremely important to us.

I am very sorry that you feel your BPAS experience was not entirely positive and I can assure you that the issues raised will be shared with the clinic Manager in order to ensure that they are investigated.

However, if you wish to discuss this matter privately, please do not hesitate to contact me directly by phone, 0845 365 5050 or by email at clientservices@bpas.org. Kind regards, Pam Field.

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