"Wow how hard is it to get an appointment and..."

Having been advised Friday PM to go to Aldershot H. Centre on Saturday via this website it is impossible to find its opening hours: the problem having had a practice screw up requesting an emergency MRI without a blood test, I need an urgent blood test to try and rebook the emergency MRI. I had to chase to find out that it had gone wrong. Hats off to all the doctors and nurses and the efforts they make and the offence they take from the public but the NHS administration really sucks. If I had a serious brain bleed ( I have a cavernoma) I would be dead already. Because the left hand does not the process of the right hand the time spent and people involvement for a simple task is ridiculous and costly. Not this sites fault but its an example of basic information the public should have to make certain services are utilised when available. If I knew it was open at 8 I would be there, if I have to wait til 10am I will be a pissed of customer = more venting at the NHS!. Guess what most people will get their sleep and if open at 8 the services will be under used because no bodies knows the times!! So services will be cut and when open it will be under pressure. Plus as there is nothing on the website you are pushed to tie somebody up on the phone!!! Time and motion studies completed, I would assume not.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Aldershot Centre for Health

Thanks for your feedback, and I'm sorry that you weren't able to get the information you required. I'm a little confused as to which department you are referring to in your review but think it is the blood test department?

If you could confirm this to me on Claire.marshall@fhft.nhs.uk I can ask the manager to review the information available for opening times etc. to avoid this again in the future.

My apologies once again

Kind Regards

Claire Marshall

Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful