"Utter Chaos"

About: Leicester Royal Infirmary

I can only echo an earlier review calling the Optometry section an outright shambles. I arrived early for a 2.15 appointment which had been moved forward from 4.00 a couple of days earlier. After a quick trip to the eye casualty for photos, I was back at the Balmoral clinic for about 2.00. I had my quick eye chart test 50 mins later and then waited. And waited. Another hour later, the healthcare assistant realised I was looking increasingly fed up and twigged that I should have been seen by that point. Evidently I had gone back into the 4.00 pile of records. I then saw a thoroughly unsympathetic consultant who didn't grasp that the stress of waiting for news on my condition for an unnecessarily lengthy period has upset me. They had no records of a previous visit to Loughborough hospital and couldn't answer my questions about this. We have these things called computers where I work; perhaps the NHS could look into this!

I have had to visit a number of different depts at the 3 Leicester hospitals in the past few years and without a doubt this is the worst I have encountered. My heartfelt thanks go to the loved ones of the individual who donated the TV for the waiting room. You may have saved my sanity.

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Responses

Response from University Hospitals of Leicester NHS Trust

Dear Reviewer,

Thank you for taking the time to post your feedback.

I am really disappointed and sorry to hear that you had a bad experience at the Ophthalmology department at the Royal Infirmary.

I would like to look into your complaint further so if you are happy for me to do so, please email myself: Clare Rose on clare.rose@uhl-tr.nhs.uk with your name, address, date of birth and hospital number and I can look into this further.

Kind regards,

Clare Rose,

General Manager,

Ophthalmology