"Phlebotomy staff were pleasant ..."

About: King's College Hospital (Denmark Hill)

(as the patient),

What I liked

Phlebotomy staff were pleasant and efficient

What could be improved

General cleanliness

Anything else?

I have attended outpatients on two occasions, the second as a response to an invitation to start new treatment.

On the first visit I was disappointed that no further treatment options were available but accepted that all that could be done was being done.

The second visit was suggested by the consultant in order to try a further treatment. Initially on getting the letter I was emotionally confused. I had spent a month accepting the outcome of the first visit and now I was being told to come back as there was another option.

The second visit was a waste of time and I am told to return again in a few months when the other option can be considered.

While I have been invited to ask questions I have not been asked how my illness affects my daily life or what my choice of treatment would be

More about:

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Response from King's College Hospital (Denmark Hill)

Thank you for taking the time to submit your comment on King’s College Hospital. I am very sorry that the service you received was not satisfactory.

I have talked to our PALS Manager (Patient Advice and Liaison Service) who would like to discuss your concerns further so that we can deal with them appropriately. We would be grateful if you could contact PALS on 020 3299 3601.

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