About: Queen's Hospital (Romford)

I have had problems with my eyes for over a year. I was referred by my GP for a 2-4 appointment and was seen within 2 weeks . There was a long wait of 3hrs but all the staff were busy and I put this down to to many patients and not enough staff and this is not a reflection on the hospital itself . However I had many tests and each staff member that treated me was polite and answered any questions in fact one member noticed when I was struggling and gave me a rest during a test. In my final consultation it was fully explained what was wrong and they gave me great reassurance that they can help. The staff communicated very well and were compassionate. I have a long journey ahead but am reassured that queens will do all it can to restore my sight. Thank you

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I apologise for the delay you encountered in our Ophthalmology Department, however I am pleased to hear that the care you received was excellent and that the staff kept you informed and were compassionate. I will ensure your kind words are passed onto the team. Thank you for making us aware.

Yours sincerely

Dr Nadeem Moghal

Medical Director

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