"Outstanding podiatry service"
About: Bromley Healthcare / Podiatry Bromley Healthcare Podiatry BR2 7EH
Posted by Great Appreciation (as ),
I was recently treated by Carol at Bromley Healthcare who provided outstanding, competent and conscientious podiatry care. Some of their podiatrists I had seen previously had been good, some excellent but always with the same result that I would return to having a very painful foot very quickly, greatly hindering the exercise I need to manage my disabilities.
Carol has been innovative in her treatment. The first to design an inner sole which relieved pressure all around the affected area. She is also an excellent communicator and has explained the cause of the problems and the treatment in a clearly understandable way.
However, I am always concerned to read in receptions the last month's Did Not Attend figures and the cost of that. To my mind, an even greater cost is the pain and incapacity that it causes people who needlessly cannot receive treatment. It would be good to know what is being done to reduce this waste.
Obviously other services are sending text reminders. Even my GP and dentist do that. Reminders will not always work. I remember gladly accepting an invitation at an hours notice to have an MRI scan I was waiting for - England were playing football that day and many of the patients with prior appointments had phoned to cancel at the last minute or just did not turn up! But it would help those who had genuinely forgotten.
Also I do think that feedback booklets should ask for: Comments, compliments, concerns, complaints. I think starting by asking for complaints is very negative and no doubt demoralising for staff. A suggestion box would help. There should also be far more literature in the reception areas for self help.