"My sons broken leg"

About: Cumberland Centre Derriford Hospital / Accident and emergency

(as a parent/guardian),

My nearly 3 year old hurt his leg on the trampoline at the Life Centre in Plymouth. A medic there checked his leg and said it wasn't broken but if I had any concerns to go to the minor injuries unit at the Cumberland Centre in Devonport, Plymouth. I went and asked for an X-ray. I was concerned because he was more upset than usual and I'm familiar with his reaction when he really hurts himself.

The nurse at the cumberland centre gave my son some ibuprofen and told us to wait 40 minutes. Then she called us back in and checked his leg. Her words were that she was certain the injury was not skeletal but muscular, possibly a ligament or tendon. She said there was no need to X-ray as it wasn't broken but if my son wasn't running around by the morning, to go to accident and emergency at Derriford Hospital.

My son woke up screaming in agony again in the morning, after giving him regular doses of ibuprofen and paracetamol throughout the night. I took him to Derriford and they sent him straight to the Xray department. His tibia was broken clean through. I was really upset, as I could have got something done about it the day before, if I had been given the correct information. I'm still upset about it now.

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Response from Claire Gatehouse, Patient Experience Manager, Livewell South West

Dear Knitty Knatty,

I am very sorry to hear about your experiences at our Cumberland MIU and I apologise for the distress that this has caused.

We take all concerns very seriously and we would very much like to look into the issues that you have raised. In order to do so we will need your son's name and date of birth. Please could you contact me directly at claire.gatehouse@nhs.net or customerservicespch@nhs.net. The MIU Manager will then be able to look into the issues raised. We will then be able reply to you privately

I hope you son is now making a good recovery.

With Best Wishes

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Update posted by KnittyNatty (a parent/guardian)

Dear Claire

Thank you for your response. I will contact you shortly.


Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear KnittyNatty

I was very sorry to read of the experiences your encountered recently with your son. I see you have been in contact with Claire about your concerns with the MIU, if you have any concerns which need addressing for Derriford, please do not hestitate to contact me directly at claire.jukes@nhs.net.

I hope your son is recovering well after his accident.

With best wishes

Claire Jukes

Patient Experience Support Manager

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