"A huge thank you"
About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary Accident & Emergency G4 0SF Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by Service user Glasgow (as ),
A few days ago, my Dad was unresponsive so Mum called 999 and the call handler stayed online guiding my Mum until help arrived. Emergency ambulance & rapid response paramedic arrived at Dad`s home. They were fantastic, in their care & assessment of Dad. They transported Dad to A & E @ Glasgow Royal Infirmary. The staff were exceptional. The Doctor attending to Dad was compassionate, his communication to Mum & myself was very good. He showed empathy when we had to make a difficult decision about Dad`s care. Nurse Catriona looking after Dad was fantastic. She demonstrated a caring & compassionate attitude and treated my Dad with dignity & respect through out his time in the department. Dad was later transferred to Ward 53. Although only a short time on the ward, the staff were once more very attentive & caring. Dad was transferred to Ward 33 where he is still currently an inpatient. Once more Dad is receiving great care, treating Dad with dignity & compassion. The staff are communicating well to my Mum & myself. Please say a huge thank you to all the staff involved. I can`t thank them enough.