"Experience at Magpie children's outpatients"

About: Medway Maritime Hospital

I attended children's outpatients with my 2 year old little girl. The consultant themselves were very lovely and the appointment itself went very well. However, on arrival my daughter had to be weighed and measured which was unsettling for her and she cried, a short time later my daughter cried again (appointment time was at a time where she would usually be in bed) one of the nurses who was doing the weighing and measuring said to me from across the room 'does she ever stop whinging?' Hardly very professional

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Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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