"Outpatients Telephonist - 14.07.16"

About: Hemel Hempstead Hospital

I called the Outpatients department at 1.15pm today to query a text I had received reminding me of an appointment next week but giving the wrong time.

I called to query it and was told that the system was showing 10am but the comments were showing 9.30am which I had in my diary.

That was all fine, I said 'thank you very much' to the telephonist, and they just slammed the phone down.

Needs a lesson in telephone etiquette I think.

I think sometimes they needs to remember we are actually customers and we do pay their wages.

I completely understand that they probably do take some flack but I was perfectly polite and appreciative of their help and they were rude.

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