"Very unprofessional!"

Last night I was referred to your out of hours by 111, it was very quick and I had an appointment within a few minutes which initially I thought was brilliant! once I arrived the receptionist was lovely and really welcoming but however when I went in to see the doctor they made me feel incredibly uncomfortable about some very personal issues that were nothing to do with the reason I was there, to the point where I was close to having a panic attack! They came across as very rude and judgemental and made numerous comments that weren't necessary! 100% not acceptable.

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Response from Tonbridge Cottage Hospital

Hello Lauren

We are sorry to hear you had a poor experience.

Kent Community Health NHS Foundation Trust does provide some services at Tonbridge Cottage Hospital but the out of hours GP service is provided by IC24.

Their contact details are as follows if you wish to make them aware:

Clinical Governance Team

Integrated Care 24 Ltd

The Long Barrow

Orbital Park



TN24 0GP

Tel: 01233 505450 option 1

Email: Complaints.ic24@nhs.net


Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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