"Visit to Fracture Clinic - Wednesday 13 July"

About: Queen Alexandra Hospital

My Husband fell off his bike and dislocated two toes and had several abrasions to his face on Wednesday 6 July.

We live in Gosport and visited the Minor Injuries Unit at the Gosport War Memorial Hospital.

I have nothing but praise for the staff in that department.

The dislocated toes were put back in place and strapped up and my Husband was fitted with a boot to wear.

On leaving the department the Nurse Practitioner gave him some paperwork and said that he would be contacted by phone by the Fracture Clinic at Queen Alexander to discuss whether any follow up treatment was needed but that it may not be necessary. The paperwork also stated that we would receive a letter detailing any follow up.

My Husband did indeed receive a call the next day with an appointment at Queen Alexander Hospital.

No discussion took place, just an appointment time.

I telephoned the Fracture Clinic to ask whether it was necessary for him to attend Queen Alexander.

I was asked if we had received a letter - we had not.

I asked exactly what would be happening at the given appointment and was told it was to see if the boot could be removed.

I then asked if he would need another X Ray and was told he may do.

I further asked if we could possibly attend the War Memorial as it seemed an unnecessary long journey and a drain on already stretched resources.

I was told no.

When my Husband was seen at the Fracture Clinic he was told another X Ray was needed to see if the toes had stayed in.

I feel that this could have been done at the War Memorial Hospital here in Gosport which would have saved a great deal of time on both our part and NHS resources.

Can someone please explain to me why for a simple X Ray we could not have gone to the War Memorial.

It seems absolutely ridiculous to have to travel all that way.

Surely with technology as it is today the X Ray could have been sent through to the Fracture Clinic.

I would just like to add that the care received at the Fracture Clinic was excellent.

Story from NHS Choices

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Marina Thank you for taking the time to leave your positive words with us. We are so glad that you had such a positive experience within the Minor Injuries Unit in Gosport and within the Fracture Clinic at QAH. Please be assured that I will share your comments with the teams involved who will pleased to receive such positive feedback.

With regard to your comment about why it was necessary to have the x-ray performed at QAH, I have been advised that this would be so that if your husband's toes had not gone back fully to the correct position, specialist advise could be sought immediately and any required treatment carried out.

We are sorry for any inconvenience this caused. I hope your husband is recovering well from his injury.

Kind regards.


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