"No Better Place"

About: Burnley General Hospital

I was refetrred to The Burnley Breast Unit in early June 2016. From start to this part of my treatment I have had the most exceptional support and service from everyone I have had dealings with. Every single member of staff which also includes pre op and ward 4B at Whiston are true professionals and do the most fantastic work.

What was a frightening and difficult time was made so much easier by the support, reassurance and advice provided. My consultant and mcmillan nurse are an absolute credit to our fantastic NHS. All too often people only write negative reviews about poor service, but it equally important to acknowledge excellent serivice..hence this review. I am one eternally grateful service user of our NHS.

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Response from Burnley General Hospital

Many thanks for your feedback on your experience of the Breast Unit at Burnley General Hospital and thank you for taking the time to do so.

I am so pleased that you experienced such exceptional support from all staff including your Consultant and McMillan Nurse at what was clearly a frightening and difficult time for you.

It is heartening to hear that you experienced an excellent service.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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