"The place was clean and the staff ..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

(as the patient),

What I liked

The place was clean and the staff were relaxed and helpful

What could be improved

I was in for a hemicap or knee replacement. I had waited 17 weeks and 6 days. I got all prepared, all preop done and waited till 1pm. I was then told by a member of the operating staff that the equipment had not worked first thing and it had only just been fixed and the people from the company of the product had to be there but they were not going to be there during the afternoon so my operation had to be cancelled. I have had three keyhole operations on my knee over the last 4 years that had all failed me. I have not worked and been in terrible pain with no life but I still have not had it sorted. The hospital is now out of the 18 week period and I am still waiting to get it sorted. this is driving me made and it needs to be sorted. My mother has seen a consultant about her knee and she will have it done in 10 weeks at a private hospital paid for by the NHS. Talk about both ends of the spectrum. the over all hospital care philosiphy stinks but the staff are fantastic and I feel very sorry for them that they get put in these positions by money and rules.

Story from NHS Choices

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Response from Queen Elizabeth I I Hospital

Thanks for your feedback and we're sorry that your experience of the QEII's orthopaedic service has not been as good as you - or we - would have wanted.

Our orthopaedic service is actually very popular, which means that it is getting many referrals that in turn making it harder for us to make the 18-week referral to treatment target for each and every patient. We're getting there, but in some cases issues outside of our control can get in the way.

Hopefully your operation will be rebooked quickly and will go ahead without any problems. We hope that it will also solve the knee problems that you have been having.

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