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Poor

Story from nhs.uk

"Poor"

About: Hull Royal Infirmary

Telephone waiting time is awfull. Long waiting lists and promised but not delivered. Staff lovely. Frustrated to say the least. This goes for day care and appointments. All rubbish. Music is repeated on phone waiting so annoying. Several visits made and not one was ok

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Responses

Response from Hull Royal Infirmary 7 years ago
Hull Royal Infirmary

Submitted on 27/03/2017 at 14:55
Published on nhs.uk at 14:31

Thank you for placing your posting on the NHS Choices website. We are sorry to read that you are unhappy with the Gynaecology department.

We will ensure your comments are shared with the team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) who will be able to take further details and advise accordingly.

The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: pals@hey.nhs.uk

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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