"Further investigations"

The Professional assigned to my case did as promised and investigated my background over the years. I was given a lengthy appointment and for once it was not me waffling on endlessly the Doctor led the conversation to get to the points they needed to clarify with me. I was surprised to hear myself talking about issues with my childhood that I had never considered relevant before which bought me to tears. But in a release kind of way. Now there has been further strains on Mental Health Services within the Trust by the closure of another Ward it is more important that Service Users discuss frustrations with their own Professionals because the Sutherland is literally the only place to go in a crisis. My appointment was as old physciartry used to be and that is by trying to get to the bottom of the issues. I was given another appointment not to far away to try and review the treatment and in the meantime I have a very supportive husband.

If you are unhappy with the service then ring them its not difficult to tell a member of staff if you are unhappy with the service in any way. Don't let the Sutherland be one to go or a lot of people are going to be in distress. Leave these reviews they matter to the powers that be. I thank the doctor for their efforts. I find the doctor very comforting.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sutherland Mental Health Centre


I would like to thank you for your comments on the service you have received at The Sutherland Centre and with our trust. Your comment will be forwarded to the team. Your comment about ringing the centre if unhappy with the service you receive is really helpful , the team welcome that approach as quite often concerns can be resolved quickly and professionally by talking directly to staff or if that does not feel appropriate ask to speak to the centre manager. If for someone else this does not feel an option then we would always ask them to contact our PALS service where they will be given support to discuss concerns and options to find a way forward to resolve them. Contact for PALS Team is:

Telephone 01782 27503101782 275031 or Free phone 08003899676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@northstaffs.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)

I wish you and your husband well in your continuing recovery journey.

Thank you

Veronica Emlyn: Patient Experience Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful