"The most traumatic experience that I have ever endured"

About: Cheltenham General Hospital / General medicine

(as the patient),

The clinic was already running several hours late and there was a hurry to get through the list and the procedure. The consultant who carried out the colonoscopy didn't introduce himself, despite this hospital supporting the #hellomyname is campaign and only spoke to ask which hand he should use for the cannula.

What then followed was the most traumatic experience that I have ever endured and 6 months later, I am still affected by it. My previous colonoscopy at a different hospital was uneventful and so I was totally unprepared for the horror of the pain that I suffered during this procedure.

The hospital does not routinely give IV pain relief, instead they rely on the sedative that you are given, Midazolam, to make you forget the pain of the procedure, but this was absolutely not the case. The sedative had no effect, I was fully awake throughout the procedure and crying with a depth of pain that I could never have imagined and which no-one should have to suffer.

The whole experience was something that I never wish to repeat.

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Response from Cheltenham General Hospital

Hi there,

We're so sorry to hear about your experience in endoscopy and will certainly pass your feedback on to the team there. To help us investigate this further and learn from your experience to improve the care of future patients, it would be helpful if you were able to get in touch with our patient liaison (PALS) team. You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk

Thank you for bringing these issues to our attention.

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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