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outrageous

Story from nhs.uk

"outrageous"

About: Bradford Royal Infirmary

visited a & e after well over 10 years (avoid as much as possible) took 1 year old baby who was in quite some pain! Staff in reception very rude and not in the slightest bit helpful!! overall wait to be seen was 6 hours! no cold drinks in the vending machine, people sweltering away. despicable experience, if it wasn't for my baby I would never have resorted to a and e! no regard for it being a baby, especially one who cried the entire time there! have nothing good to say about it at all. the gp who looked at the baby came in and out like a whirlwind, no idea what they said apart from a few questions and many mutters! unbelievable!

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Responses

Response from Bradford Royal Infirmary 7 years ago
Bradford Royal Infirmary

Submitted on 11/10/2016 at 11:43
Published on nhs.uk on 12/10/2016 at 02:31

Hello, first of I must apologise for the delay in replying - there has been a problem with the site notifying us when someone posts a review, which we have just become aware of.

I am also sorry to hear that you and your baby did not have a good experience of care at A&E in July.

I assure you that all comments are taken seriously and will be passed on to the relevant staff to investigate.

If you would like to discuss this further the patient experience manager would be happy to discuss this with you.

The number to contact is 01274364810.

If you call when the office is closed or no-one is available to take your call, please do leave your name and number and we will call you back as soon as possible. Thank you.

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