"The worst 24 hours - somehow made better!!"

About: The Great Western Hospital

I recently underwent hip replacement surgery at a different hospital. Everyone's nightmare in this instance is a joint dislocation and this was what I suffered on Saturday afternoon. Everything from the time the ambulance arrived at 4pm on Saturday through to my (second) discharge from A&E on Sunday afternoon was somehow made bearable by some outstanding people. In all I underwent 3 sedations, 2 ambulance journeys and numerous X-Ray's before the joint was successfully relocated. The NHS often takes some criticism, and I did sense at times that the team were being weighed down by bureaucracy and process. However, individual and team efforts with respect to patient care were outstanding, and I could not be more fulsome in my praise for them. Everyone - paramedics, nurses, doctors, volunteer assistants, cleaning staff, radiologists, the resus ward, porters, the team from orthopaedics who carried out the last manipulation to sort the problem - thank you to you all. They were working under some pretty trying circumstances at times, with some fairly demanding patients. This was - despite my personal pain - a really positive experience.

Story from NHS Choices

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Response from The Great Western Hospital

Thank you for your feedback on your recent experience at the Great Western Hospital. Please be assured your comments will be passed on to the relevant staff responsible for the mentioned areas which will be greatly appreciated.

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