About: St Mary's NHS Treatment Centre

I cannot speak highly enough of the Endoscopy Unit at St Marys. I had a colonoscopy on 4th July 2016.

Although feeling extremely anxious on arrival

I had no need to be so as the

Staff were very professional and caring and took time to explain everything to me and provided reassurance all the way.

I was treated with dignity and the Consultant discussed the procedure and options with me beforehand.

The nurse in theatre had close contact with me the whole time.

When in a vulnerable situation it was so reassuring to know that someone was there just in case. I cannot thank the team enough for their professionalism. The experience was a very positive one from the moment I booked in at the reception to the end of the procedure.

Many thanks to all.

Story from NHS Choices

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Response from St Mary's NHS Treatment Centre

Dear Patient,

Thank you for your very kind feedback about the care you received. It is so good to hear that we were able to alleviate your anxieties before your procedure and that your experience was positive. I will ensure that all the staff in the Endoscopy Unit at St Mary's NHS Treatment Centre are made aware, I know they will be very pleased.

Kind Regards

Alison Lawrence

Clinical Quality Improvement Manager

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