"My experience in A&E"

About: Medway Maritime Hospital / Accident and emergency

(as a parent/guardian),

Nurse asked my son (who has damaged his neck) how much pain he was in from 0-10. He says 9/10 but has not shown any signs of pain or cried or anything. No trouble sleeping. My worry is his worsening restriction of movement may not be muscular. Nurse glared at me and asks why I haven't given my son any painkillers with a very judgemental tone. So she takes the word of a child over a parent.

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Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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