"The staff demonstrated genuine compassion"

About: Chapel Allerton Hospital / Trauma and orthopaedics

(as the patient),

I was referred out of area for a hip procedure under Mr Holton and his Team. On arriving I felt welcomed and reassured. The environment was clean and bright. I was anxious about the procedure and having a general anesthetist. The staff made time to listen but demonstrated genuine compassion from the receptionist, domestic, nursing, therapy and medical team. This made a scary time feel as pleasant as it could.

Thanking people in person did not feel enough. So I wanted to share my experience with others and celebrate the good practice. As all to often we only focus on the negative. Well done to all involved in my care.

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Response from Leeds Teaching Hospitals

Dear Sheffowlmojo

Thank you for taking the time to write to us with your feedback, I was so glad to read about the positive experience you have had in our care. I will certainly pass your kind words on to management in that team for them to share them with staff.

Kindest regards


Senior Nurse

Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful