"Discharged from a&e even though I could hardly..."

About: Salford Royal

Contacted nhs 111 who advised me an out of hours gp would telephone me the doctor did 20 minutes later. The doctor called an ambulance for me as I could hardly move the ambulance service arrived shortly after and took excellent care as they could tell I was in a great deal of pain. On arriving at a&e I had bloods taken and was wheeled into a corridor with 5 other patients about 4 hours later I was taken into a cubicle and a short time later a junior doctor introduced themselves to me and decided I needed some pain relief. Soon after I was taken for an X-ray of my spine and told that the bloods and X-ray were all clear and the doctor was going to discharge me and I would have to contact my own gp. Some of the nursing staff seemed shocked that I was being discharged as I could barely walk. Outside the hospital on lookers were horrified and one person asked are you sure you have been discharged I confirmed I had he look horrified. I feel the treatment I received was no better then as I was in a third world country.

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Response from Salford Royal

Hi Matthew

Thank you for taking the time to post your comments. We are so sorry to hear about your experience and that your felt let down by our service. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details.

Kind Regards

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