"fracture clinic"

About: Queen's Hospital (Romford)

had an appointment for fracture clinic at 10 10 am was not seen till ten to twelve when i asked why this was a member of staff told me they had put quite a few people before me. how can that be if i had an appointment we all had problems.

also as soon as the clinic opened it was running fifteen minutes late .we were told in the letter not to miss the appointment and be on time how can someone take the decision to push me to the back of the queue .

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience. I apologise for the delay you encountered in clinic. I will ensure your feedback is passed on to the service so that they are aware. Unfortunately, some appointments do run over their allotted time, which results in other patients appointments being delayed.

If you would like to discuss your concerns further, then please contact our Patient Advice and Liaison Service, who will try their best to assist you in any way they can. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Nadeem Moghal

Medical Director

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