"Trying for baby."

About: Croydon University Hospital

Hi everyone! I had an appointment today, gynaecologist at the fertility clinic. We are trying for baby last 2 years without any luck. I got pcos which I know from symptoms but for the doctor took ages to find it out. Since 1 year regularly coming to the clinic, I mean long waiting appointments and wasting times. I had 5 rounds on clomid it's didn't work. When I gone today the doctor don't even know my file, they said you ovulate in April as after that check I got appointment now, but they asked how because your progresterone got low before when I came first to clinic was normal now is very low. I misscariaged once at 2014. Must be reason low progresterone. They told me to continue with clomid more but I refuse coz of side effect, my eyes got weak. They didn't give me any other options or any other treatment, they told me to lose weight then come back in October. I'm very disappointed I waited few months for this and they told me to lose weight nothing else and come back there are plenty options to treat and with pcos to losing weight difficult too, they didn't give me any advise. 1 year and they didn't do anything for me. Its got worse, when I gone reception I asked for an appointment for December with doctor. They couldn't do it they said gone to next person and wait there, or we post it. The doctor who checking me since I start doesn't know much and they don't even remember my file. They kept asking me.

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Response from Hilary Frayne, Head of Nursing for Patient Experience, Croydon Health Services NHS Trust

I am sorry that you have clearly encountered a number of difficulties during your treatment.

I have passed your comments to the senior staff responsible for the service so that they are aware of your concerns, although I have been unable, from the information provided, to identify who is responsible for your care and treatment. If you are able to contact our PALS office with more information, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

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