"Noticeably worse than my local hospital"

About: Queen's Medical Centre

My relative was transferred to QMC from our local hospital.

We were pretty surprised at how much worse QMC was than our local hospital. First of all it's a nightmare to find your way around - even finding the entrance is difficult! The signing needs to be improved. Also the building just doesn't look very clean - we used the toilets and they were smelly and awful. There aren't many anti bacterial girl dispensers. Also the cleanliness on the ward wasn't as good. I saw a couple of incidences when stuff was picked up off the floor and then placed on the chair the patient was using. The visitors room/balcony stank of cigarette smoke. All these issues led me to be concerned about the overall cleanliness of the place. Was also very disappointed that we weren't allowed to look at my dads notes!

In my local hospital we can see them whenever we like. Asked to speak to a doctor but they never turned up. Also I couldn't get info about how my dad was over the phone. In addition the visiting hours are much shorter! It's just worse in every way than our local hospital! Can't wait for my relative to be transferred back!

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Response from Nottingham University Hospitals NHS Trust

I appreciate your letter.

Might you please get in touch to share which ward your relative is on so that I can look into your concerns about standards of cleanliness.

We accept we have more work to do to ensure our hospitals are consistently clean and are working with Carillion, our partners who provide Estates and Facilities services, to raise standards to the required level across QMC and City Hospital.

I fully agree with you about the need to review signage at our hospitals to make wayfinding as easy as possible for patients and their families. There is work underway to improve information on patient appointment letters and signage in response to patient feedback.

You can get in touch with me directly via ann-marie.riley@nuh.nhs.uk to discuss your concerns more fully or speak to the ward manager when you visit.

Ann-Marie Riley

Deputy Chief Nurse (Operations)