"Cancelled appointment"

About: New Cross Hospital

Arrived at New Cross yesterday for an appointment, I had to be there for 7 am as I was having a minor procedure, myself, my husband and our three year old daughter were up at 5 am to make sure we were on time.

Arrived at 6.50 am only to be told the appointment had been cancelled! I had no letter or phone call to say the appointment had been cancelled!

Very annoyed! had got my daughter up early for nothing, not too mention I was not looking forward to the procedure in the first place, my nerves were already on edge. A very helpful ward manger dealt with situation explaining that the administration staff had basically messed up. Not good enough!

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Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your recent patient experience. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement