About: Medway Maritime Hospital

I spent the day in A and E and had 3 lots of blood taken over the course of 8 hours. They lost the second lot and it took 4 and a half hours to realise this, leaving me sitting in a bed unattended for a majority of that time. Finally they moved me to a waiting room and told me someone would be with me soon. There was a 2 hour wait that at 11.30 at night I could not risk hanging about. Tried calling up 2 days later to get a result and was put through to A and E reception having to wait on a phone for 15 minutes and still not getting a response. It don't surprise me, even the doctors and nurses had problems calling other departments while I was there so what chance has anyone got from outside the hospital of getting through to any department? So many staff yet no one mans the phones.....

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Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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