"I thank and cannot give enough praise for the NHS staff"

About: Forth Valley Royal Hospital / Intensive care unit Stirling Community Hospital / Orthotics Department

(as the patient),

Over 2 years I have been receiving great care from the NHS. First Intensive Care surgical ward (Larbert) and recovery ward. All areas were caring and gave first class help. The physio team at Larbert also helped to get me back on my feet. A brilliant, supportive unit. The hearing hospital, the REACH team began the 'build up' process at home while I still attended physio at FVRH Larbert. All Staff at every level have been fantastic - even the ambulance drivers who always had a smile for me!

Following recovery I attended orthotics at Stirup. John  has given me the equipment and support required to aid my walking again. He continues with his team to encourage me. Without the support of physio and orthotics, I would still be in a wheelchair.

Only one negative along my journey of recovery is one receptionist who had a negative domineering attitude towards me 

Overall, I thank and cannot give enough praise for the NHS staff. Brilliant, thank you.

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Response from NHS Forth Valley

Dear Pennies629

Thank you so much for taking the time to get in touch and leaving us such lovely feedback about your recent Intensive Care Unit experience.

We are very fortunate to have such dedicated and committed staff.

We are extremely honoured to lead such a hard working, caring and compassionate team of nurses who supported by our medical staff provide the most exceptional level of person centred care.

We have shared your posting with the staff who were very grateful for your kind word who pass on their thanks. It really is lovely for the staff to see their hard work and commitment recognised.

Kindest regards

Pam Scott/Chris Beswick

Senior Charge Nurse

Intensive Care Unit

NHS Forth Valley

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