"My doctor"

About: North Middlesex Hospital

(as the patient),

What I liked

My doctor

What could be improved

The administration of the gastro interology department has been zero. They do not send me appointments at all I have to ring the specialist nurse who tells me to come in the next day. Since December I had to chase up a procedure as I have been very ill. When I did get an answer they had no idea who I was and said I was not even on their list. I have been left on tablets that have made me see things and act like I am stoned and no one sends me a follow up appointment till May 2010. I could be dead by then and it is lucky I have a good GP as I think I would have. I am only 42 years old and I am as ill as I was when I first went there. I am going to ask to be transfered as I cant work anymore as I am too ill and appointments at this hospital are too rare for my liking.

Anything else?

I will also be making a complaint to the operation manager of the gastro Interology department.

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Response from North Middlesex Hospital

We are sorry to hear that you felt your experience of the North Mid was a negative one. Improving the experience of our patients is the number one priority for the hospital and we will use your feedback to improve the service patients in that department receive. The patient advice and liaison service would be glad to take any further comments you wish to provide about your care and can be contacted by email at pals@nmh.nhs.uk

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