About: St Mary's Hospital (London)

When I came in it was written on the board that the dermatologist I was supposed to meet was not here and that instead I would have another one. Fair enough.

I waited 35 minutes to get inside which is not too bad.

But once inside I stayed litterary 3 minutes. And I was interrupted 6 times by a nurse/secretary who came in without knocking .

I told the dermatologist that I had acne. The dermatologist could not see because it was not too bad and I had make up. The dermatologist started to write "acne since teenager". Euh... nope. I told them " I haven't had any acne when I as a teenager", they said :ok bit didn't crossed it on the paper. I asked the dermatologist if they wanted a description and pictures, they said "no".Then the dermatologist asked me how old I was and said "ok 28 with acne so roaccutane". Then a nurse /secretary came and the dermatologist asked her if she could print out some leaflets about roaccutane because why bother explaining to me? The dermatologist had no time. And the door was wide open so everyone heard I will be on roaccutane soon!

Then the dermatologist told me "ok you can go downstairs to do a blood test and I'll see you in 10 weeks" 10 weeks? Why? I have no idea. Will I start my treatment in 10 weeks? No idea.

Everything was just a joke.

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is extremely concerned about your comments posted on NHS Choices.

We would like to apologise for your experience in the Dermatology Clinic at St Mary's Hospital.

Patient Advice and Liaison Service (PALS) would like to discuss this matter further and have the opportunity to look into your concerns.

We would encourage you to contact PALS by email on pals@imperial.nhs.uk or by telephone 0203 313 0088

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