"A & E triage took 1 1/2 hours."

About: Whiston Hospital

The staff were all lovely, but I had been referred by my GP who had telephoned ahead. I notified the reception who said I still had to be triaged - I waited 1 1/2 hours to be triaged, then 40 minutes for blood tests. I wasn't seen by a doctor until 4 1/2 hours later, despite being 'fast tracked' by my GP. I was only seen then because I went back to triage be reminded them I was still waiting to be seen.

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Response from Whiston Hospital

We are sorry to hear that your recent experience was not to your expectations and we would like to assure you that your feedback and comments will be shared with our Emergncy Department to improve our patient experience and satisfaction in the future.

If you require any further information please contact the PALS department on 0151 430 1376.

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