"Emergency Management Unit - Dreadful in a word."

About: Chesterfield Royal Hospital

My 76 year old mother was exposed to this ward twice, and both times faced with processes that hindered her rather than the nursing staff. E.m.u. To an untrained ear suggests then divide all is treated as an emergency - they aren't! This is a holding pen, with no triage process whatsoever. I cannot for one minute critiques the nursing staff who work tirelessly and constantly, however, when my mother was admitted to this ward on both occasions she was desperately ill, but simply placed on a list waiting to be seen. Crying with pain - irrelevant, writhing in agony - irrelevant... She must stay on the list! When she was eventually assessed by a Dr 8 hours after admission, we were simply given a form telling us how to complain.... Twice this has happened now, I fear for anyone Seriously ill admitted to this ward....no deviating form a list, or any form of triage.... Shameful behaviour from a hospital so good and other things

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Response from Chesterfield Royal Hospital

I was so disappointed to read your post and how you felt your mother was cared for during her times on the emergency management unit, although you are clearly complimentary about the hard working nursing team.

From your comments it appears that you may work in healthcare?

We would welcome the opportunity to discuss your mother's time on the unit and how you feel the care pathway could be improved.

Please call the complaints & assistance team on 01246 512640 and we will make the arrangements.

I know we can't change these experiences but it would be good to see a positive change come about for the future.

Kindest regards Sarah Turner-Saint, head of communications

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