"Not a good hospital!"

About: Heartlands Hospital

Recently visited heartlands a&e due to an accident on my foot seen doctor and was given pain relief then went for X-Ray's then seen another doctor who told be that my foot was badly bruised after having a 2 tonne steel gate shut on it the doctor gave me crutches told me to rest and sent me on my way. The next day I knew something wasn't right so I visited the local hospital in my home town the hospital did a further x-Ray which revealed that I had fractured my ankle I'm now in a cast until Thursday which if swelling has gone down by the I will be having a proper cast. So shocked by Heartlands a&e!

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Nicky

Thank you for your post regarding your patient experience at Heartlands Hospital, and I apologise for any delay in responding to you.

I would like to reassure you that we take seriously any issues our patients raise with us and we value your feedback.

I would very much like to look into your experience in more detail but would require some information from you to enable me to do so. Can I please ask you to contact me at your convenience either by telephone: 01214240808 between 9am - 2pm Monday to Friday, or please leave a brief message with a contact number. Alternatively, you can email me securely with your information, such as full name, date of birth and a contact number to: marie.helebert@nhs.net

I look forward to hearing from you and once again thank you for highlighting your concern to us, your feedback is extremely important to us.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful