"I tried phoning the Britain ward on two occassions"

About: Epsom Hospital

My father has been admitted and is currently on Britain ward. I have rung in twice , the first time for twenty minutes and nobody answered the phone and secondly for forty minutes. Nobody is picking up the phone. I feel like driving down to the hospital and ward and showing them how to answer the phone. This is basics. I have given up.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Epsom Hospital

Thank you for sharing your feedback with us. We have passed your comments on to the Ward Manager and Matron for Britten Ward. If you have further concerns, please do not hesitate to contact our Patient Advice and Liaison Service on 020 8296 2508 or by emailing PALS@esth.nhs.uk.

  • {{helpful}} of {{total()}} people think this response is helpful