Attended out patient clinic yesterday with my mother who is 79 frail and in a wheelchair, expect clinics to overrun which isn't unusual but then had to wait for 2 hours for transport to take her back to her nursing home. Who ever is responsible for the patient transport contract needs to seriously have a look to see what their service level agreements state as due to the wait I had a very upset and distressed old lady and we weren't the only ones waiting.
The powers that be really need to sort this out.
"Patient Transport"
About: Barnet Hospital Barnet Hospital Barnet EN5 3DJ
Posted via nhs.uk
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