"Attitude of staff"

About: Charing Cross Hospital

(as a relative),

I was accompanying a patient to Charing Cross Hospital for a surgical procedure. The lifts were not working when we arrived at 6: 45 and we had to wait about 25 mins for the lift service to be resumed. While we waited, a group of about 20-30 people, many of them hospital staff, formed around the lift. We had to sit some way back because the patient I was with finds standing and walking difficult. When the lifts finally started working there was a rush to get in them withou consideration shown to patients several of whom had walking aids. When we failed to get a place in the second lift I asked whether someone would get out to allow the patient I was accompanying inside. I was blanked. We squeezed into the third lift, the crush made worse by people wearing bulky rucksacks on their shoulders instead of holding them at knee level. It was a dreadful start to our day at the hospital. I was shocked by the everyman-for-himself attitude of staff. 

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Response from Charing Cross Hospital

Thank you for your feedback and I am sorry that you had such a bad experience at one of our hospitals.

I have passed this on to the estates management team for them to look into.

Would you like to contact me either on 0203 312 5516 or via email pals@imperial.nhs.uk.

Kind regards


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