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Recent call to nhs 24

Posted By Debst1

"Recent call to nhs 24"

About: Fife Community Services NHS 24 / NHS 24 (111 service)

(as the patient),

I recently contacted nhs24 on a Sunday, I had been ill since Thursday with a sickness bug and wasn't keeping anything at all I was so weak I had no choice but to call, I spoke to a lovely call handler then a nurse who arranged an appt at my local out of hours unit, there I was seen by a nurse who told me I had a fever and was a bit dehydrated she gave me medication and told me I must go back of things didn't changed in the next 12 hours. We always hear some bad stories about the nhs24 service but I believe it is a great service and we are lucky to have it.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 06/07/2016 at 15:58
Published on Care Opinion at 16:51

picture of Shona Lawrence

Dear Debst1

Thank you for sharing your story which the Patient Opinion team have kindly shared with us. I was very sorry to learn that you have been unwell and I do hope that you are on the way to making a full recovery.

I was pleased to read your complimentary feedback for the NHS 24 staff who managed your call to our service. Patient safety and a positive patient experience are our top priorities here at NHS 24. Should you care to contact me directly and provide some additional detail, then I would be able to identify the staff members who managed your care and pass your thanks directly to them. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

However, I will share your story more widely within NHS 24 to ensure that our staff are able to read your positive comments.

It was also a pleasure to read your comments about the service you received from NHS Fife Out of Hours service. NHS 24 and the Out of Hours services work closely to ensure a seamless service for patients. Your story is an excellent example of good practice.

Thank you again for taking the time to share your experience. I do hope that you return to full health soon.

Take care

Shona

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