"Not able to get through to speak to someone"
About: University Hospital Lewisham University Hospital Lewisham London SE13 6LH
Posted by Aphra Anderson
I was extremely eager to get my first appointment with a midwife, and because it was a Saturday when I found the contact information, I thought it would be faster to submit an online self-referral form. After 10 days of waiting, I called (as specified on your website) to try to get an appointment.
I called the midwife contact number on the Lewisham and Greenwich website and left a message.
I received a call later that day, but was told that they were Greenwich midwives, not Lewisham, and I had been referred to University Hospital Lewisham, so they had to give me the contact details for your hospital.
I called the number that I was given many many times over the last four working days.
I am constantly listening to a ringing phone, pressing one and starting the procedure over and over again with absolutely no luck.
I left a message on a second phone number that I got for Lewisham maternity services, which was last week, and no response. Today the menu changed when I called and no longer seemed to offer me the opportunity to enter my extension number, instead it asked what department I wanted. I got through to Maternity, and was told that they don't deal with that, and I need to try a different extension. (Not the same as the extension I have been trying for 4 days, so who knows which one is actually correct!) I attempted to explain that the phone was not allowing me to enter extension numbers, but just had the member of staff repeat the procedure to me as if I didn't understand the concept. I marched to keep this maternity ward open and am truly disappointed in this situation.