"A&E experience"

About: Princess Royal University Hospital (Orpington)

I took my Grandma to pruh A&E Saturday night with extremely high blood pressure, headaches and dizziness. We saw a triage nurse who was very abrupt, scruffy in appearance and made no attempt to communicate effectively to my elderly relative. The nurse was attempting to take her bp reading over her top and the cuff clearly wasn't on properly so it didn't read.

We saw a doctor who was more attentive but other than checking bp did no further tests. No blood test, no ECG, no treatment given. Sent home with a prescription for the next day with scarily high bp.

The reception staff were constantly laughing and joking which was very unprofessional. The layout in a&e is awful. No room to manoeuvre wheelchairs or get to the treatment rooms.

As an nhs worker myself I felt very let down by the lack of care my grandma received.

Story from NHS Choices

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Response from Princess Royal University Hospital

Thank you for sharing your comments with us. I am very sorry to hear that you felt that the service that you and your grandma received at the Princess Royal University Hospital A&E was not satisfactory.

We would like to have the opportunity to follow up on what you have told us to see if we can resolve the issues that you raise.

I would encouage you in the first instance to contact our Patient Advice and Liaison Service at the PRUH so that they can take further details fom you.

You can contact them either Tel: 01689 863252 or via email kch-tr.palskent@nhs.net.

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