"My Operation in June 2016"

About: Cumberland Infirmary

My case was quite a long story, but when it came to having the abdominal operation at The Cumbrian Infirmary, it was only 11days from seeing the consultant to having the operation.I was very impressed with the close co ordination between the consultant ,the pre assessment unit and the surgery department.Alot of this co ordination was due to my 'Key Worker' who has been so good (and no doubt others behind the scenes that I don't know about.)

My care after the operation was excellent too. I was in Aspen ward, and all the staff without exception were very caring and also efficient,despite being very busy.As a result I was discharged on 6th June. Follow up care ( over the phone...I live some distance from the hospital) has also been 2nd to none. I am full of praise for The Cumbrian Infirmary and its staff.

PS. Previous to my operation I had excellent services from the CT scanning Department at Whitehaven and the Colonoscopy Department at both Whitehaven and Carlisle

Story from NHS Choices

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Response from Cumberland Infirmary

Thank you for taking the time to share your experience with the Trust.

I am really pleased you found your care to be of such high standard.

All of the staff, including those behind the scenes, work really hard to provide a continuity of care and they will be delighted with your comments.

Your comments demonstrate the multi-disciplinary approach to care where everyone has a part to play, even after your discharge from hospital.

I will ensure that you review is shared with all of the teams involved with your care.

Best wishes for your continued recovery.

Alison S-D

Patient Experience

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