"My treatment during my illness"

About: Shropshire and Staffordshire The Princess Royal Hospital / Physiotherapy

(as the patient),

Around 21 weeks ago I made an appointment at my medical centre reference muscle pain in my legs.

The Doctor examined my leg musles and told me to take 2 paracetamol tables four times a day.

This went on for around 4 weeks getting no better.

I made a further appointment six weeks later with a different doctor again he examined my legs then giving me different tablets to take. I had blood tests but nothing showed.

Again after 6 weeks I asked to see a different doctor I had a further examination, and was told I would be sent to the Physio department at the PRH they would access my problem and if necesary take me for a scan.

2 weeks later I again phoned one of the doctors at the medical centre who stated I should go for a Vitimin D test, all clear.

After 3 weeks I phoned the department to see if I could get a cancellation, I got one 7 day's later.

I attended for 2 one day visits, on the second visit I was told they wanted me to go for a scan, and I thought I would be taken for the scan that day, but no, I have since received a letter saying I have an appointment at the end of october but no scan.

My issue is I have been going around my house on the furniture and upstairs on my hands and knees.

If you go back to any of the departments the answer you get is 'you are now with someone else, and this will have been going on approx 42 weeks.

Very nice to be bothered about.

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Response from The Princess Royal Hospital

Thank you for taking the time to leave your feedback with regards to your experience with your leg pain. I am sorry that you have not had a resolution in a timely manner. Unfortunately, I am unable to comment on your visits to the GP as they do not come under the remit of the hospital trusts but I am sorry that your scan did not happen as soon as you might have expected. I hope by now you have had a scan and have been able to progress. If you are still having issues with appointments, however, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) at the Princess Royal who will be able to assist you.

Thank you again for using this service to provide your feedback.

Kind regards,

Patient Experience Team

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