"Ruskin Unit"

I am completely disappointed with the care I received in this hospital. The ward overall was dirty, throughout my stay I had no pillow to sleep on. The food that I was given appeared greasy and unhealthy, and this caused me indigestion. I could not talk to the staff as much as I needed, there was no therapeutic patient-staff contact whatsoever. To be fair it is a safe place to stay for someone that is suicidal but nothing more than that.

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Response from Maudsley Hospital

I am very sorry that you had a negative experience of our services and for any distress this may have caused you. We have contacted Ruskin Wardand asked them to look into your concerns and how they might be addressed and we will let you know the outcome of this.

In the meantime if you need any further support please do not hesitate to contact the Patient Advice and Liaison Service either by email PALS@slam.nhs.uk or by telephone 0800 731 864 (select option 2)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful