Mill lodge was not as bad as what people say..

Yes sometimes the staff were very annoying, and some of the policies were stupid, but after all it is an inpatient unit. Relfective leave was to ensure you didn't trigger other patients and all of the desicion that were made were thought through considering everyone!

Mill lodge wasn't a great experience because it was am inpatient unit; but I'm sure everyone will agree what we all made lots of friends and we all tried to enjoy ourselves..

Some of the staff were lovely.. They really made an effort, some didn't. The higher ranking staff were the ones that didn't make much of an effort, the HCA's and some nurses were the ones that were there to comfort you.

I think overall it was ok, the food could be better as on a meal plan, it wasn't very nice when you were trying to gain weight. I also think that the security of the unit needs to be better. There was 1 bad check in my whole 3 month stay.. I think this needs to improve.

However the school was helpful if you were studying and the way we all made friends and helped each other was great. I think friendships in the unit needs to be encouraged.. I still speak to most of my friends from my stay, and we all help each other in recovery and get us though the bad days.

I also think that the unit needs to be less clinical.. I know t is a hospital, but there was no carpet, no wallpaper and it just made the hospital, seem like a hospital rather than a place to fight off your demons.

But anyway Thank you for my treatment, I am now In full recovery and actually working with children with autism, mutism and mental illnesses..


Story from NHS Choices

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Response from Mill Lodge Community Unit

Thank you for taking the time to post your comments regarding the care you received at Mill Lodge.

It's really encouraging to hear that you have now made a full recovery and even more so that you are working with children.

The feedback you have provided is very welcomed and I will pass on your positive comments to the staff on the ward.

However, there are a number of areas you have highlighted that we could, perhaps, improve upon.

Again, I will pass these comments onto staff.

All feedback received will help us to continually improve services within the Trust.

Thank you again for taking the time to share your experiences with us and I wish you well for the future.

Kind regards

Clare Blackburn

PALS, Complaints & Claims Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful