"A hospital where YOU matter"

About: James Paget University Hospital

This is a hospital where staff remember you on your next visit even if it's 2 years later. Everything is explained to you as if you are intelligent and can understand even if you don't - in other words, you are treated with respect, compassion and understanding. No one implies that if you are old, your illness is only to be expected, instead there is a happy optimistic approach - you will get better.and they will take their time to make sure you do

i have been lucky (unlucky) enough to have been to the following departments this year: Gynae-Oncology, Gynae, Euro-Dynamics, Endoscopy, Cardiology, Clinical Measurements and A&E for my husband and .so much kindness and genuine caring in such a busy, cash-strapped, under-staffed place is truly wonderful

Story from NHS Choices

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Response from James Paget University Hospital

Dear Susanna

Many thanks for taking the time to post your feedback and please accept my apologies for the delayed response.

This has been due to some technical issues on the site.

It is lovely to hear that your experiences of services accessed have been positive and I have shared your comments with the teams involved.

Best Wishes

Amanda Hood

Head of Patient Experience and Engagement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful