"A & E Excellent, Ward 24 Not so Good"

About: University Hospital Of North Tees

Mum was admitted to A and E as an emergency. The staff there were amazing, nurses, student nurses, Drs, HCAs and paramedics, all working under a lot of pressure and facing a lot of abuse from certain patients and their relatives. When I arrived the dept was overflowing, I was taken to Resus and advised that Mums condition was critical and there was a possibility that she wouldn't make it through the night. I was kept updated with all her tretatment.

Due to the excellent care she received, she survived and was transferred onto Ward 24.

Ward 24 is an entirely different matter. I had to ask on 5 occasions to speak to a Dr. Eventually got to speak to someone after Mum had been there for 2 weeks. Mum struggles to understand, she said they don't explain her treatment and she is scared. Yesterday there was a dirty towel under Mums bed, (not hers), and a cardboard urinal on her table (again obviously not hers), and she was sitting in a dirty, bloodstained nightdress.

This leads me on to the car parking. I never had a problem getting parked, but £3 for over 20 minutes is ridiculous. Due to Hartlepool hospital closing ward by ward, I am faced with a 50 mile round trip just to get to North Tees, as well as the car parking costs.

Totally the wrong decision to close Hartlepool.

Story from NHS Choices

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Response from University Hospital Of North Tees

Thank you for contacting NHS Choices.

Your kind comments for A&E will be forwarded to the staff involved in your mum's care.

However to enable the Trust to investigate your concerns regarding ward 24 we need further information therefore could you please contact the Patient Experience Team on 01642 624719 or email patientexperience@nth.nhs.uk

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