About: Bradford Royal Infirmary

I was in Minor injuries ward when i noticed in Plaster ward an old asian lady looking absolutely terrified sat on wheelchair 2 Nurses walked past her few times shaking their head and verbally saying something to her. I walked up to her and asked her if she was OK she said she wants to walk few yards if i can help her get up.... Nurse said leave her she got dementia her family left her they gone home to get something i said to Nurse Ok if her family left her is it Ok for you 2 walk past her and stress her out even more they said its not their problem.

They said we dont care what happens to her if her own family have left her i said u have duty of care u cant just neglect another human being sat on wheelchair in middle of nowhere at this point the old lady who ust have been in her late 80s started crying to which they both said "oh here we go Lord" i am absolutely disgusted by their behaviour i did not take their names but i know their faces really well...

the attitude and disrespectful behaviour shown by them was awful.

Story from NHS Choices

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Response from Bradford Royal Infirmary

Hello, first of I must apologise for the delay in replying - there has been a problem with the site notifying us when someone posts a review, which we have just become aware of. Thank you for your feedback - we do value all comments from our patients and take them seriously. I am concerned about what you describe, and we will be making the A&E matron and manager for the area, and our Lead Nurse for Dementia aware of your observations.

If you would like to contact us to provide more information about this, the number to contact is 01274364810.

If you call when the office is closed or no-one is available to take your call, please do leave your name and number and we will call you back as soon as possible. Thank you.

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